Last Updated: 19 Nov 2025
WOW Learning (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wow.com.sg, use our online platform, or purchase our educational robot blocks and related products (collectively, “Services”).
By using our Services, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following personal data from you:
1.1 Account and Platform Information
Name, email address, username, and password when you register for our online learning platform.
1.2 Order and Payment Information
Billing and shipping address, phone number, email, payment details (processed securely via third-party payment gateways) for purchases of robot blocks and related materials.
1.3 Usage Information
Your interactions with our online platform, such as module completion, badges earned, and progress tracking.
1.4 Device and Website Information
IP address, browser type, operating system, cookies, and analytics data for website performance and improvement.
2. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfill orders, including delivery and payment verification.
To provide access to our online learning platform and associated modules.
To communicate order updates, service notifications, or platform-related messages.
To improve our products, services, and website performance.
To comply with legal obligations or enforce our terms of service.
To send marketing communications if you have opted in (you may unsubscribe at any time).
3. Disclosure of Your Information
We do not sell your personal data. We may share your information with:
Service providers and partners: Payment processors, couriers/logistics, IT and cloud service providers.
Legal or regulatory authorities: When required by law or for legal proceedings.
We ensure that all third-party partners handle your personal data securely and in compliance with applicable privacy laws.
4. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience, analyze website usage, and provide targeted marketing. You can disable cookies in your browser, but some parts of the website or online platform may not function properly.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined above, including for order processing, account management, and legal compliance. Data from inactive accounts may be anonymized or deleted after 2 years.
6. Your Rights
You have the right to:
Access your personal data.
Correct any inaccuracies in your data.
Request deletion of your data (subject to retention for legal or business purposes).
Withdraw consent to marketing communications at any time.
To exercise these rights, please contact us at enquiries@wow.com.sg.
7. Security of Your Data
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Payment information is handled securely via third-party payment gateways and is never stored in full on our servers.
8. Changes to This Privacy Policy
We may update this Policy from time to time. The updated Policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
WOW Education International Pte Ltd
Email: enquiries@wow.com.sg
Address: 15 Shaw Road #04-02, Teo Industrial Building, Singapore 367953
